EFFICIENTLY MANAGE CLIENT COMMUNICATION


REPORT ON DEPARTMENTS OF ISSUE


COST ASSESMENT


HAVING PROBLEMS TRACKING CLIENT REQUESTS (FAULTS OR SALES ENQUIRIES)?








TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.



 
  • Ticket / Call Logs

  • The ticketing system automatically collect mails and generates a job card number for easy identification and feedback.
  • Job Cards

  • Tickets are assigned to staff to action. All tasks needed to complete the ticket are linked together to form a job card.
  • Work Sites

  • A site inventory can be created on the ticketing system in order for you to automatically assign tasks to locations.
  • Cost Management

  • Costs can be loaded onto a ticket including material, labour or services. These can be assigned as internal fees or billable to client.
  • Auto SLA / Escelated Alerts

  • Notification alerts can be set to comply with service level agreement time contraints.
  • History Overview

  • Each ticket generated keeps a running history of what has happened on that ticket from start to end.
CONTACT US NOW FOR MORE INFORMATION

CONTACT ACTIONS



Submit your contact details or start your free trial







OUR SOLUTIONS


CONTACT INFO
COPYRIGHT © DREAMSTATE INTERACTIVE 2016